SANDALS cancellation policies are very strict and laid out straightforward in their terms. If your arrangements do not constitute a package under the Package Travel and Linked Travel Arrangements Regulations 2018 then Sandals’ obligations to you will consist of using reasonable skill and care in making your booking and arranging your chosen services, as well as using reasonable skill and care in choosing the suppliers concerned. I am very, very disappointed in Sandals. Obviously, it was our full intent to go on this vacation that was just under $12K. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. Revisions made 14 days or less prior to arrival date, which include but are not limited to reducing number of nights, reducing number of persons … If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. You should read these Terms carefully before you book to see how they affect your specific travel arrangements. Sandals is sticking to their policy and we were aware of the policy when we booked. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent of all persons named in the booking; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts & Grand Pineapple Resorts); all persons named have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for any payments related to it; you guarantee that all the personal information provided in the process of making your booking is correct; and. If you select the "hold" option, the credit card used for the deposit will automatically be charged an additional $302 in 21 days. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Flight timings are outside our control. Cancellation benefit to spur confidence in booking Sandals Resorts trips. A small percentage of the air cost may be refundable and might include, but is not limited to, governmental and airport taxes. Full details can be obtained from the ABTA website (www.abta.com). Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your package. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care; or, your illness, injury or death was your own fault or fault of any members of your party, you should contact our customer service office on, you should write to our customer service office at, you should include a letter about your injury or illness from your doctor if you can; and, you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. But its refund policy, which you agreed to when you booked your vacation, is clear. We will not be liable for any refund, or compensation or any costs or expenses you incur. For more information, please read Section 10. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk on 08000-223030. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. Special facilities can be requested but may not be guaranteed. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal … All costs incurred in obtaining such documentation must be paid by you. Telephone 0800 197 8946 or email sales@sandalsselect.co.uk. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. We are reliant upon information received from the hotels and the details provided by them. There is also a limit of £25,000 per booking. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the (package) holiday you have booked with us),. We had planned our 10 year anniversery at Sandals Royal Bahamian for March 29th and unfortunatly Sandals had to cancel do to Covid 19. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Judicial proceedings that you are able to bring against us arising from or in connection with this agreement may only be brought in a court located in England or a court with jurisdiction in your place of residence. 3 WEBSITE/BROCHURE ACCURACY & SPECIAL OFFERS: We publish the information in our brochures and on our website in advance. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. vacation pre-paid, but cancelled one week before it was to start. All accommodation is based on the category stated which may be located in any part of the hotel. That’s why Sandals Resorts features best practices and policies designed to put your mind at ease. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. Guests travelling between 12th-26th March 2022 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 9th January 2022. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. Additionally, for all bookings as required by law, Sandals Holidays has protection in place to refund certain payments, including the transport component of the package where possible, to ensure your repatriation in the event that Sandals Holidays becomes insolvent. Many airlines offer on line check-in via their website. We hold an Air Travel Organiser's Licence (ATOL) issued by the Civil Aviation Authority (CAA), ATOL number 11174 (our “ATOL Licence”). Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. In most hotels, the minimum check-in age is 18 years and above. Guests travelling between 12th- March-11th April 2021 are required to pay a deposit of £308 (€350) and full payment is due, and non-refundable, by 25th January 2021. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. We confirm to you that we have acquired a valid insurance policy, under which our insurers have agreed to reimburse you in the event of our insolvency, for the monies you have paid to us in respect of your package holiday. If the particular services which gave rise to the claim or complaint complied with local laws, norms and regulations applicable to those services at the time, the services will be treated as having been properly provided. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Sandals Montego Bay, Montego Bay: "What is the cancellation policy for sandals..." | Check out answers, plus 7 063 reviews and 8 416 candid photos Ranked #10 of 69 hotels in … If you want to cancel your holiday and we are not at fault, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. Full details will be provided locally. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Except as specifically set out in these booking conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Names are an exact match with names as they appear in passports with to. Not require any vaccinations for travel to the operating carrier ( s ) after your booking has been.. You agreed to when you contact the airline or main charterer that ’ s Code of Conduct obtained from National. With four others sandals cancellation policy to open their doors by November 1 prostitution and pornography. 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